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Diffstat (limited to 'doc/troubleshoot.html')
| -rw-r--r-- | doc/troubleshoot.html | 24 |
1 files changed, 14 insertions, 10 deletions
diff --git a/doc/troubleshoot.html b/doc/troubleshoot.html index 0f0c7fc..a0303a2 100644 --- a/doc/troubleshoot.html +++ b/doc/troubleshoot.html @@ -88,15 +88,19 @@ passwords or other sensitive data. If it does, you can change it to some <b>cons meaningless value. <b>Do not delete the lines</b>, as this renders the debug log unusable (and makes Rainer quite angry for wasted time, aka significantly reduces the chance he will remain motivated to look at your problem ;)). For the same reason, make sure -whatever you change is change consistently. Really! -<p>Debug log file can get quite large. Before submitting them, it is a good idea to zip them. -Rainer has handled files of around 1 to 2 GB. If your's is larger ask before submitting. Often, -it is sufficient to submit the first 2,000 lines of the log file and around another 1,000 around -the area where you see a problem. Also, -ask you can submit a file via private mail. Private mail is usually a good way to go for large files -or files with sensitive content. However, do NOT send anything sensitive that you do not want -the outside to be known. While Rainer so far made effort no to leak any sensitive information, -there is no guarantee that doesn't happen. If you need a guarantee, you are probably a +whatever you change is changed consistently. Really! +<p>While most debug log files are moderately large, some can get quite to extremly large. +For those on the larger side, it is a good idea to zip them. If the file is less than +around 100KiB, it's probably not necessary. +<p>A good place to post your debug log is at the +<a href="http://kb.monitorware.com/rsyslog-f40.html">rsyslog support forums</a>, together with +your question. This also enables us to keep track of the case. The forums accept attachments in +various common formats, but rejects others for security reasons. The zip, txt, and log extensions +are definitely permitted, so it probably is a good idea to use one of them. For others, please +simply try and revert to another format if the forum doesn't like what you used. +<p> +Please note that all information in your debug file is publically visiable. +If this is not acceptable for you, you are probably a candidate for a <a href="professional_support.html">commercial support contract</a>. Free support comes without any guarantees, include no guarantee on confidentiality [aka "we don't want to be sued for work were are not even paid for ;)]. @@ -156,7 +160,7 @@ need to program or do anything else except get a problem solved ;) [<a href="http://www.rsyslog.com/">rsyslog site</a>]</p> <p><font size="2">This documentation is part of the <a href="http://www.rsyslog.com/">rsyslog</a> project.<br> -Copyright © 2008-2010 by <a href="http://www.gerhards.net/rainer">Rainer Gerhards</a> and +Copyright © 2008-2013 by <a href="http://www.gerhards.net/rainer">Rainer Gerhards</a> and <a href="http://www.adiscon.com/">Adiscon</a>. Released under the GNU GPL version 3 or higher.</font></p> </body> |