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diff --git a/doc/free_support.html b/doc/free_support.html deleted file mode 100644 index 182a82c..0000000 --- a/doc/free_support.html +++ /dev/null @@ -1,56 +0,0 @@ -<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> -<html><head> -<meta http-equiv="Content-Language" content="en"> -<title>Free Support for Rsyslog</title> - -</head> -<body> -<h1>Free Services for Rsyslog</h1> -<p><i>A personal word from Rainer, the lead developer of rsyslog:</i> -<p><b>The rsyslog community provides ample free support resources. Please see our -<a href="troubleshoot.html">troubleshooting guide</a> to get started.</b></p> -<p>Every now and then I receive private mail with support questions. I appreciate -any feedback, but I must limit my resources so that I can help driver a great logging -system forward. -<p>To do so, I have decided not to reply to unsolicited support emails, at least not -with a solution (but rather a link to this page ;)). I hope this does not offend you. The -reason is quite simple: If I do personal support, you gain some advantage without -contributing something back. Think about it: if you ask your question on the public -forum or mailing list, other with the same problem can you and, most importantly, even -years later find your post (and the answer) and get the problem solved. So by -solving your issue in public, you help create a great community ressource and also -help your fellow users finding solutions quicker. In the long term, this -also contributes to improved code because the more questions users can find -solutions to themselves, the fewer I need to look at. -<p>But it comes even better: the rsyslog community is much broader than Rainer ;) - there -are helpful other members hanging around at the public places. They often answer -questions, so that I do not need to look at them (btw, once again a big "thank you", folks!). -And, more important, those folks have different background than me. So they often -either know better how to solve your problem (e.g. because it is distro-specific) -or they know how to better phrase it (after all, I like abstract terms and concepts ;)). -So you do yourself a favor if you use the public places. -<p>An excellent place to go to is the -<a href="http://kb.monitorware.com/rsyslog-f40.html">rsyslog forum</a> inside the -knowledge base (which in itself is a great place to visit!). For those used to -mailing lists, the -<a href="http://lists.adiscon.net/mailman/listinfo/rsyslog">rsyslog mailing list</a> -also offers excellent advise. -<p><b>Don't like to post your question in a public place?</b> Well, then you should -consider purchasing <a href="professional_support.html">rsyslog professional support</a>. -The fees are very low and help fund the project. If you use rsyslog seriously inside -a corporate environment, there is no excuse for not getting one of the support -packages ;) -<p>Of course, things are different when I ask you to mail me privately. I'll usually do -that when I think it makes sense, for example when we exchange debug logs. -<p>I hope you now understand the free support options and the reasoning for them. -I hope I haven't offended you with my words - this is not my intension. I just needed to -make clear why there are some limits on my responsiveness. Happy logging! -<p>[<a href="manual.html">manual index</a>] [<a href="http://www.rsyslog.com/">rsyslog site</a>]</p> -<p><font size="2">This documentation is part of the -<a href="http://www.rsyslog.com/">rsyslog</a> -project.<br> -Copyright © 2008 by <a href="http://www.gerhards.net/rainer">Rainer -Gerhards</a> and -<a href="http://www.adiscon.com/">Adiscon</a>. -Released under the GNU GPL version 3 or higher.</font></p> -</body></html> |